a fusion hostel

project uchi 

FAQ


1. DO YOU ACCEPT WALK INS?


    NO.

     To serve you better with sufficient preparation before your arrival, we do not accept walk ins, especially guests who like to show up                    midnight. To prevent being rejected for the stay, please call us to check availability during office hours or at least 5 hours before your                arrival time. Do not show up and tell us you have had a booking on our websites 1 minute after you arrived at our place. Please understand      that we do not work around the clock, and showing up midnight unannounced is dangerous for both parties. 


2. I WANT TO BOOK FOR A LARGE GROUP / LONG PERIOD OF TIME. HOW DO I GET CHEAPER RATES?


    To secure a booking at a cheaper rate, you need to pay in full amount of the through our website. Kindly fill up the form and receive                        payment details via email.  


3. PAYMENT METHODS:

     

     PAYPAL (GUESTS WILL BE CHARGED IN USD)

​     MAYBANK2U (LOCAL CURRENCY: MYR APPLIED)

     


4. WHAT IS YOUR CHECK IN TIME?


     Standard check in time: 2PM - 9PM. If you wish to check in at an earlier/later time, please notify us via email/Whatsapp so we know                 when to expect. 


5. UPON CHECK OUT, CAN I PUT MY LUGGAGE AT YOUR PLACE UNTIL I HAVE TO LEAVE?


      Our standard check out time is 12PM. After checking out, you will not be able to enter the dormitory room, however, you may still use the         kitchen, toilets and common area until 9PM. Same goes for your luggage.


6. DO YOU HAVE LUGGAGE STORAGE SERVICES?


      YES. Each luggage piece is charged as RM10 per day until your stated collection date. Payment upfront required. 


7. I HAVE FRIENDS NEARBY WHO WOULD LIKE TO PAY ME A VISIT. CAN THEY ENTER THE HOUSE?


      YES, however, they are not allowed to enter the dormitory room. Also, please clean after your friend should they use our facilities.  


8. I'M A RETURNING GUEST! ANY DISCOUNTS?


     You can write us a review on TripAdvisor/Facebook/Airbnb/ Hostelworld/Booking.com, share, like and tell your friends about Project

      Uchi. We will be pleased to reduce the price.


9.  I WANT TO STAY AT YOUR PLACE FOR A MONTH OR LONGER. WHAT ARE THE OPTIONS?


       a) You may stay as a helper, and help out with chores at our place. Click link to see details. 

       b) Monthly booking at a discounted rate. Please inquire via email (project.uchi.1@gmail.com) for pricing and details.